EVER-NEAR (www.ever-near.com.mk), a leading ICT company in Macedonia and Mediagenix (www.mediagenix.tv), a global leader in TV Broadcasting & Planning Solutions, are expanding their joint Customer Service team in Skopje. You can be part of this international team now and become our new Software Support Specialist.
Software Support Specialist
Join a world leader in broadcast program planning
Your new environment
Since MEDIAGENIX start in 1992, our integrated software suite WHATS'ON has developed into the most advanced solution supporting the workflow and core processes of radio and television channels. This has convinced leading commercial and public channels and media groups all over the world, including MTV, Pro7, NRK, TVN, VRT NOS to name but a few. Evolved from our craftsmanship in Agile software development, our Lean & Agile processes and approach are part of our DNA and enable us to rapidly introduce new techniques and services that secure our lead in the fast-paced media landscape. New developments are a permanent part of our activities and we aim to keep our software building method and customer solutions as efficient and pleasant as possible.
You are the contact person for our customers (television stations). After an introductory phase during which we train you in the business concepts of the television world and the functionality of our WHATS’ON software, you deal with all questions about the use of our software and—after thorough examination—you register solutions for error messages.
It is up to you to find a solution self-reliantly, of course not without the help of your colleagues’ expertise. It is a challenge to keep searching until you come up with a solution that will help your customer. Communication with the customer is mainly online through an issue tracking system (JIRA).
Another aspect of your job consists in testing WHATS’ON software before a new version is released to the customer(s) you are responsible for. This comprises testing and documenting new functionality as well as the solutions for error messages you registered yourself.
When you are ready for it, you will train customers in WHATS’ON, either in Belgium or abroad.
Our wish list
· We are not expecting you to be an information science specialist, but you do have a certificate of higher education.
· You are a good listener, proficient in analyzing, documenting and solving problems.
· You have worked in a customer service environment before
· You love combining customer service activities with coordinating work and coaching colleagues.
· You have no qualms about travelling
· We expect you to communicate fluently in English. Knowledge of French and Spanish … and information science is nice to have
· Working for MEDIAGENIX is about being proud of a software solution that is the worldwide reference in its field. It is above all about taking pride in the value you deliver to the customers, assisting them, and implementing and tuning our solution in sync with their rapidly evolving needs in this fast-paced environment.
· Long-term employment
· Occasion to travel to Belgium and later Europe or across the World
· Working on cutting edge ICT Solutions in the appealing and exciting TV Broadcasting world
· Working with open, communicative, high quality professionals in an excellent team where values and result matter
· If you join us, you will soon discover that life at MEDIAGENIX pivots around learning and sharing, mutual trust and respect. At MEDIAGENIX you can bring your whole self to work and feel backed up by colleagues who are as passionate as you are about craftsmanship, personal growth and continuous improvement.
· State of the art IT Quality concepts are valued in the team and will boost your career. You will grow in responsibility for larger and more important clients and by coaching others.
· You will be co-editor of user guides and training material. Gradually, you will also be invited to participate in giving user training in Belgium or onsite across the globe.
Apply for this job
If you recognize yourself in the above, please send a motivational letter and your CV in English to email@example.com
Please refer to the job position you are applying for in the subject of the email.
Candidates that show to fit with this vacancy will be invited to an interview.